ALL INFORMATION MENTIONED BELOW PERTAINING TO WARRANTY CLAIM IS AS PER POLICIES OF SUORIN. SUORIN USA PROVIDES ALL THE ASSISTANCE IT CAN FOR THE CUSTOMERS BUT IS NOT LIABLE IN ANY REGARDS FOR THE DECISION/PROCESS/ OF THE SUORIN WARRANTY CENTRE IN USA.
Where to apply for warranty service?
Please read the entire policy section before contacting the Suorin warranty center in your respective country.
Service Center in Your City
If our service center/distributor/agent/shop is available in your city, you may turn there for warranty repairing, refund or product replacement. The service manager will inspect the item you wish to repair/return or replace and do everything possible to settle your issue as quickly as possible.
Service Center in the US
Address：1612 W 139th St Gardena, CA 90249 USA
International Warranty Service (IWS)
We render this kind of service specifically for customers who are traveling internationally and require critical warranty repair. In such cases, our free international warranty line operator will connect you to the service center available at your current location. Please send Email to firstname.lastname@example.org
Warranty & after-sales service :
Suorin products are warranted for six months from the date of purchase, subject to normal usage conditions and adherence to the instructions for use recommended by the manufacturer. In the event that the product needs to be repaired during this warranty period, the repair will be undertaken by Suorin's after-sales technicians providing that: The product has not been subjected to shock, immersion, etc. The problem has not been caused by inappropriate handling, wear, and tear or failure to maintain the product; The product has not been repaired in any way by any after-sales service other than that of our distributor/agent/shop or been interfered with by any person not approved by the seller; the product has not been modified in any way from its original condition.
What products are provided with the warranty?
Products Purchased at Our Distributor
We guarantee the highest quality of the products purchased at our distributor/agent/shop. Our sales agents keep a record of all the orders you place. If you are not satisfied with the quality of your purchase, you can turn to our warranty service and they will settle the issue.
Products with Available Paid Check
When you pay for the product you have chosen at our distributor/agent/shop, you get the check. It’s an important document, so please save it until the end of the warranty period. Products with available paid checks will free you from headaches in case of warranty case.
Products with Not Damaged Original Packing
All products bought at our distributor/agent/shop are delivered to you in the original packing. Please save it till the end of the warranty period because if you decide to return the item for some reason, it should have the original packing that is not damaged in any way.
Not Damaged Products
If the products are not damaged in some or other way, they are liable to warranty. So, please, try not to drop, submerge them into liquids, tear or disassemble them. Just turn to our warranty service centers for help and they will answer all your questions as to the return and repair policy.
Products that Were Not Repaired By Third Parties
If the products you return to our distributor/agent/shop have not been repaired by the third parties, they are liable to warranty. Don’t go to the street corner repairing office that is close to your house. Talk to our warranty technicians first, they are here to help you with any problem you may face.
In what cases the warranty is not provided?
Damages from wear and tear
Please note that our guarantee does not cover product damages that may have resulted from normal wear and tear of the product you have purchased from our distributor/agent/shop.
Misuse or abuse
If the product purchased at our distributor/agent/shop has visual traces of misuse or abuse, this case is also not covered by guarantee services. The distributor/agent/shop can render repairing services at your expense.
Not branded items
This warranty does not apply to any items not branded by our company even if packaged or sold with our original products. Such kind of products may have the benefit of a manufacturer's warranty.
Expired warranty period
The warranty begins on the date of purchase on the purchase receipt. In case the purchase receipt is not provided, the warranty period is considered to have started 6 months after the date of manufacturing on the product or as derived from the serial number of the product.
Unauthorized repairing services
When the product is being repaired by unauthorized service organizations, engineers or technicians the buyer loses his/her right for free warranty service.
Expired consumables lifetime
Each consumable has its own guaranteed lifetime. When the lifecycle of consumables is expired, the warranty becomes not valid; they should be changed at the buyer’s expense.
The usage of unauthorized spares or consumables
When the product has failed due to the use of unauthorized spare parts or the consumables, the distributor/agent/shop doesn’t take any responsibility for the incident. Use only authorized spares if you want to keep your warranty valid.
A natural disaster is a force the seller can’t prevent. So, when the product has failed from the natural disaster, the store is not obliged to refund or repair it.
Cleaning the product
If the product failed during cleaning or removing the foreign material from its surface or inside of it, the distributor/agent/shop won’t render the buyer free warranty services as the failure happened from the buyer’s fault.