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Return Policy

Return Policy
Returns or Exchanges Suorin USA - All US customers who are in need of a return or exchange can reach us via email at A valid order number MUST be included.
  • Unused and unopened items are eligible for a refund if returned within 14 days of order date. If a return is authorized, you'll receive step-by-step instructions on the return process. Please note that return shipping is the responsibility of purchaser. A 25% cancellation/restocking fee will be applied after receiving returned package.
  • For legal and sanitary reasons, opened items are not eligible for an exchange or refund.
  • After careful examination of returned product, our returns department may ultimately decide to issue a store credit /offer a partial refund.
  • SuorinUSA reserves the right to apply cancellation fees on non-compliance of age verification protocols
  • There is a ZERO return policy (ALL SALES FINAL) on the following items:
    1. eJuice (opened/unopened)
    2. Cartridges/Pods/Coils (opened/unopened)
    3. Disposables (opened/unopened)
      Suorin Age Check


      All orders are processed through Blue Check, a third-party software verification platform.

      To learn more, visit:

      Suorin Vape Delivery

      Fast Delivery with Adult Signature

      A fully-trackable quick delivery service on all orders.

      Suorin Official Warranty

      Exchanges & Returns

      All orders carry a 14 day (from receiving date) return/exchange on purchases and a 6 month manufacturer's warranty.